Privacy Policy

PRIVACY POLICY

Effective Date: July 27, 2026
Last Updated: July 27, 2026

Four Arrows Home Services LLC (“Four Arrows,” “we,” “us,” or “our”) respects the privacy of our customers, members, prospective customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, request or receive services, enroll in a membership, make a payment, or otherwise interact with Four Arrows Home Services LLC.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

• Name
• Home or service address
• Billing address
• Email address
• Telephone number
• Information submitted through website forms
• Service requests
• Appointment and scheduling information
• Membership information
• Billing and transaction information
• Communications between you and Four Arrows
• Information concerning the property where services are requested
• Notes reasonably necessary to provide requested services
• Other information you voluntarily provide

We may also automatically receive certain technical information when you use our website, such as IP address, browser type, device type, operating system, pages visited, referring website, and information collected through cookies or similar technologies.

2. HOW WE USE INFORMATION

We may use collected information to:

• Provide, schedule, coordinate, and manage services
• Administer memberships and membership benefits
• Process payments and recurring membership charges
• Communicate with customers and authorized contacts
• Provide appointment confirmations and reminders
• Provide service updates, invoices, receipts, and account information
• Respond to questions and customer-service requests
• Maintain customer and service records
• Improve our services and website
• Prevent fraud, abuse, or unauthorized transactions
• Protect our customers, workers, business, and property
• Enforce our Terms of Service and other agreements
• Comply with legal, tax, accounting, insurance, and regulatory requirements
• Establish, exercise, or defend legal claims

3. PAYMENT INFORMATION

Payments and recurring membership charges may be processed by third-party payment processors, including Stripe or other payment providers selected by Four Arrows.

Payment processors may collect information necessary to complete a transaction, including payment-card information, billing information, and transaction details.

Four Arrows does not intend to directly store complete credit or debit card numbers when payments are processed through a third-party payment processor.

Payment information handled by a third-party processor is also subject to that processor’s privacy and security practices.

4. MEMBERSHIPS AND RECURRING BILLING

Customers who enroll in a Four Arrows membership may provide information necessary to establish and maintain their membership and recurring billing arrangement.

We may maintain records concerning:

• Membership level
• Enrollment date
• Membership status
• Billing history
• Services or benefits used
• Cancellation requests
• Failed or declined payments
• Customer communications regarding the membership

Membership billing, renewals, and cancellations are also governed by our Terms of Service and any terms presented to the customer at enrollment.

5. SERVICE AND PROPERTY INFORMATION

Because Four Arrows provides home-related services, we may maintain information regarding a customer’s residence or service location that is reasonably necessary to provide requested services.

This may include service addresses, access instructions voluntarily provided by the customer, requested tasks, appointment notes, service history, and other information reasonably necessary to perform services.

Customers should avoid providing sensitive information that is not necessary for Four Arrows to perform the requested services.

6. COMMUNICATIONS

When you contact Four Arrows by telephone, email, website form, text message, or another communication method, we may retain information relating to that communication.

We may use your contact information to communicate regarding appointments, services, membership status, payments, customer support, changes affecting your services, and other matters relating to your relationship with Four Arrows.

Where required by law, marketing communications will be sent with appropriate consent, and recipients may opt out of promotional communications.

Opting out of promotional communications does not prevent Four Arrows from sending transactional or service-related communications reasonably necessary to provide services or administer an account or membership.

7. TEXT MESSAGES

If you provide Four Arrows with a mobile telephone number, we may use that number for service-related communications such as scheduling, appointment reminders, arrival information, account notices, billing information, and customer support.

Message and data rates imposed by your wireless carrier may apply.

Where applicable, customers may opt out of promotional text messages by following the instructions contained in the message or contacting Four Arrows.

Mobile telephone numbers and SMS consent information will not be sold or shared with third parties for their independent marketing or promotional purposes.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website and services used to operate it may use cookies and similar technologies.

These technologies may be used to:

• Operate website functionality
• Remember preferences
• Maintain website security
• Understand website traffic
• Analyze website performance
• Improve the customer experience

Visitors may be able to control or disable certain cookies through their browser settings. Disabling cookies may affect some website functionality.

9. WEBSITE HOSTING AND SERVICE PROVIDERS

Four Arrows may use third-party companies to operate portions of our website and business.

These providers may include:

• Website hosting providers
• Website-building platforms
• Payment processors
• Email providers
• Scheduling platforms
• Customer-management platforms
• Analytics providers
• Cloud-storage providers
• Accounting or bookkeeping providers
• Insurance providers
• Professional advisers
• Other vendors reasonably necessary to operate our business

These companies may receive information reasonably necessary to perform services on our behalf.

10. WHEN INFORMATION MAY BE DISCLOSED

Four Arrows may disclose information when reasonably necessary:

• To provide services requested by a customer
• To process payments
• To administer memberships
• To operate our website or business
• To contractors or service providers working on our behalf
• With the customer’s authorization
• To comply with applicable laws, regulations, subpoenas, court orders, or other legal processes
• To protect the rights, safety, property, or security of Four Arrows, our customers, workers, or others
• To investigate suspected fraud or unlawful activity
• To enforce agreements or protect legal rights
• In connection with a merger, acquisition, financing, sale, reorganization, or transfer of all or part of the business

11. SALE OF PERSONAL INFORMATION

Four Arrows does not sell customers’ personal information for monetary compensation as part of its ordinary business operations.

We also do not sell customer contact information to unrelated third parties for their independent marketing purposes.

12. DATA RETENTION

We retain information for as long as reasonably necessary for the purposes for which it was collected and to operate our business.

Information may also be retained as necessary to satisfy legal, tax, accounting, insurance, contractual, dispute-resolution, fraud-prevention, and recordkeeping requirements.

Retention periods may differ depending on the type of information involved.

13. DATA SECURITY

Four Arrows uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication system, payment system, wireless transmission, or electronic storage method can be guaranteed to be completely secure.

Customers should use reasonable care when transmitting sensitive information electronically.

14. CUSTOMER ACCOUNTS AND PAYMENT PORTALS

If customers are provided access to an online account, customer portal, or billing portal, customers are responsible for maintaining the confidentiality of their login information.

Customers should promptly notify Four Arrows if they suspect unauthorized access to their account.

Third-party portals may also be governed by the privacy policies and terms of the companies operating those systems.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Four Arrows does not control the privacy practices, security, availability, or content of independent third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information.

16. CHILDREN’S PRIVACY

The Four Arrows website and services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate authorization from a parent or legal guardian.

If we learn that personal information has been collected from a child in circumstances requiring parental consent, we may take reasonable steps to delete or otherwise appropriately handle that information.

17. CUSTOMER AND CONSUMER PRIVACY RIGHTS

Depending on applicable law and the circumstances, individuals may have certain rights concerning personal information maintained about them.

These may include the right to request:

• Confirmation of whether we process personal information about you
• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• A copy of certain personal information
• Information concerning certain uses or disclosures of personal information
• Opt-out rights where required by applicable law

Not every privacy right applies in every circumstance. Applicable laws may contain limitations, exceptions, eligibility requirements, or business-size thresholds.

18. PRIVACY REQUESTS

To submit a privacy-related request, contact Four Arrows using the contact information at the end of this Privacy Policy.

We may take reasonable steps to verify the identity and authority of a person making a request before providing, correcting, or deleting information.

We will respond to valid requests as required by applicable law.

19. SECURITY INCIDENTS

If Four Arrows becomes aware of a security incident involving personal information, we may investigate the incident, take reasonable measures to contain or remediate it, and provide notifications when required by applicable law.

20. BUSINESS TRANSFERS

If Four Arrows is involved in a merger, acquisition, sale, financing, restructuring, bankruptcy, or transfer of some or all of its business or assets, information maintained by the business may be transferred as part of that transaction, subject to applicable law.

21. CHANGES TO THIS PRIVACY POLICY

Four Arrows may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, vendors, or applicable law.

When this Privacy Policy is updated, the “Last Updated” date may be revised.

Material changes will be communicated or posted when required by applicable law.

22. RELATIONSHIP TO TERMS OF SERVICE

This Privacy Policy should be read together with the Four Arrows Home Services LLC Terms of Service and any applicable membership terms, estimates, work orders, service agreements, or other agreements.

23. CONTACT INFORMATION

Questions, concerns, or requests regarding this Privacy Policy or personal information may be directed to:

Four Arrows Home Services LLC
Columbus, Indiana & Surrounding Areas
Phone: (812) 900-1712
Email: minorbryce8@gmail.com

Effective Date: July 27, 2026
Last Updated: July 27, 2026